Troubleshoot sign-in and invite issues

Most sign-in and invite problems come from one of six causes: wrong account, expired verification code, invalid invite, unsupported sign-in method, interrupted provider redirect, or missing Space membership.

Use this troubleshooting page when:

1. You cannot sign in or create an account.
2. A verification code is missing, expired, or rejected.
3. Provider sign-in does not complete.
4. An invite link or invite code does not join the Space.
5. You signed in but the expected Space or work is missing.
6. The app sends you back to sign-in after authentication.

Quick Diagnosis

Start with these checks:

1. Confirm the email address you are using.
2. Confirm whether your account uses verification code, password, or provider sign-in.
3. Confirm your browser or mobile app allows cookies, storage, and redirects.
4. Confirm the invite link or invite code is still valid.
5. Confirm you are in the correct Space after sign-in.
6. Ask the Space owner/admin to verify membership if the Space is missing.

Expected outcome: You identify whether the issue is sign-in method, session state, invite validity, account mismatch, membership, or permissions.

Fix email verification code issues

1. Confirm the email address is correct.
2. Check spam, junk, promotions, and quarantine folders.
3. Use the latest code if you requested more than one.
4. Enter all digits in order.
5. Request a new code if the old one expired.

Fix password sign-in issues

1. Confirm the email address.
2. Re-enter the password carefully.
3. Use verification-code sign-in if available.
4. If you recently changed the password, use the newest value.
5. Ask support or your admin if the account may be disabled.

Fix provider sign-in issues

1. Start provider sign-in from the same browser or app session.
2. Choose the provider account that should access the Space.
3. Allow the provider to return to the app.
4. Avoid private browsing if the session is not saved.
5. If the provider button is missing, use email sign-in or ask your admin which provider is enabled.

Fix invite link or code issues

1. Confirm you are signed in with the intended account.
2. Copy the full invite code without extra spaces.
3. Try Join space from Space setup.
4. Ask the inviter to confirm the invite is Pending and active.
5. Ask for a new invite if the original one expired, was deleted, or was revoked.

Fix missing Space after sign-in

1. Open the account menu and confirm the signed-in email.
2. Open the Space switcher or Space setup.
3. Check Space Invitations if pending invites are shown.
4. Ask the Space owner/admin to confirm membership and role.
5. Refresh after membership is confirmed.

Fix a signed-in app link that does not open

1. Confirm you are signed in.
2. Confirm the active Space is the Space that contains the item.
3. If Space setup appears, select, create, join, or restore the required Space.
4. If the item still does not open, ask the owner/admin to confirm your item access.

Control or state	What it means	What to do
Join space	You can enter an invite code manually.	Paste the code into Enter Space Join Code and choose Submit.
Space Invitations	The app found pending Space invites for your account.	Choose Accept or Decline.
Accept	Accepts a pending invite.	Wait for the Space to appear after acceptance.
Decline	Rejects a pending invite.	Use only when you do not want to join that Space.
No Space appears	Your account has no active Space or membership is not synced yet.	Confirm account, invite status, and owner/admin membership.

Account checks

Check	Why it matters
Signed-in email	Invites and memberships may be tied to an email or account identity.
Sign-in method	Some accounts use email code, password, or provider sign-in.
Browser/session state	Cookies, storage, and redirects are needed to keep you signed in.
Active Space	Work appears only inside the selected Space.

Troubleshooting

The app says the verification code is invalid or expired

• Symptom: The code is rejected during sign-in.
• Cause: The code is old, incomplete, or from a previous request.
• Resolution:
  1. Request a new code.
  2. Use the newest email only.
  3. Enter all digits without spaces.

The provider sign-in window closes without signing you in

• Symptom: Google, Apple, Microsoft, Facebook, or another provider flow closes but you are still signed out.
• Cause: The provider flow may have been cancelled, blocked, or unable to save the session.
• Resolution:
  1. Retry from the sign-in page.
  2. Allow pop-ups and redirects.
  3. Use a normal browser window.
  4. Try email verification-code sign-in if provider sign-in remains blocked.

The invite worked for another user but not for you

• Symptom: Another user joined successfully, but your invite link or code fails.
• Cause: The invite may be account-specific, expired, deleted, already used in a way that blocks reuse, or revoked.
• Resolution:
  1. Confirm the invited email.
  2. Ask the Space owner/admin to check the invite status.
  3. Ask for a new invite if necessary.

You see no access or not found after signing in

• Symptom: You are signed in, but the app says the page is unavailable or you cannot open the item.
• Cause: You may be missing Space membership, item permission, or the item may be archived or deleted.
• Resolution:
  1. Confirm the active Space.
  2. Ask an admin to confirm your role and item access.
  3. Check whether the item was archived or deleted.
  4. See Troubleshoot access and permission issues.

The app keeps redirecting to sign-in

• Symptom: You sign in, but the app returns to sign-in again.
• Cause: Session storage, cookies, network, or provider redirect handling may be blocked.
• Resolution:
  1. Refresh once.
  2. Allow cookies and local storage for the app domain.
  3. Disable strict privacy extensions temporarily for the app domain.
  4. Try a different browser if the session still does not persist.

The expected Space is missing after accepting an invite

• Symptom: You accepted an invite, but the Space does not appear.
• Cause: You may have accepted with a different account, the app may not have refreshed membership, or the invite may not have completed.
• Resolution:
  1. Confirm the signed-in email.
  2. Refresh Space setup.
  3. Ask the Space owner/admin to confirm the member row is Active.
  4. Ask for a new invite if the member row is missing or declined.

FAQ

Should I ask for a new invite or keep retrying the old one?

Ask for a new invite when the app says the invite is invalid, expired, deleted, revoked, or when the inviter cannot see it as Pending.

Can support fix an invite if I used the wrong account?

The Space owner/admin usually needs to confirm membership and may need to resend the invite to the correct account.

What details should I include when reporting a sign-in issue?

Include the email address used, sign-in method, browser/device, error message, whether an invite link was involved, and the Space name you expected to access.

Related topics

• Create your account and sign in
• Sign in with Google, Apple, Microsoft, or Facebook
• Accept a Space invite
• Create a Space
• Join a Space
• Troubleshoot access and permission issues