Sign in with Google, Apple, Microsoft, or Facebook

Provider sign-in lets you authenticate through Google, Apple, Microsoft/Azure, or Facebook instead of entering a password in the app. The app shows provider buttons only when the provider is enabled and supported in the current environment.

Use provider sign-in when you need to:

1. Sign in with an organization-approved identity.
2. Use the same Google, Apple, Microsoft, or Facebook account you used before.
3. Accept an invite that was sent to a provider-backed email account.
4. Complete authentication in a browser, native provider prompt, or system sheet.
5. Return to the app after authentication completes.

Terms you may see:

• Provider button is a visible button such as Continue with Google, Continue with Apple, or Continue with Microsoft.
• Provider link starts a provider flow directly when supported.
• Browser handoff happens when the app sends you to a browser or provider page and waits for you to return.
• Account match is critical: choose the provider account that owns the work or received the invite.
• Auth return page may show You can close this window after a mobile or provider handoff completes.

Before you start

• The provider must be enabled for your app environment.
• You must have access to the provider account.
• Cookies, redirects, and pop-ups must not be blocked for the app and provider.
• On mobile or installed apps, keep the provider sheet/browser open until it returns to the app or shows completion.

How account access works

1. Select a provider button or open a provider sign-in link.
2. The app starts the provider authentication flow.
3. The provider asks you to choose or confirm an account.
4. You approve the request.
5. The provider returns you to the app.
6. The app loads your account and opens Space start or the signed-in page you were trying to reach.

Expected outcome: You are signed in with the provider identity and returned to the app session.

Sign in from a provider button

1. Open Sign in.
2. Find the provider area below the email sign-in options.
3. Select the provider button shown in the form.
4. Choose the correct provider account.
5. Approve the sign-in request.
6. Return to the app when the provider completes.
7. Open My Account and confirm the email.

Expected outcome: You are signed in with the correct provider-backed account.

Sign in from a direct provider link

1. Open the provider link you received.
2. Wait for the app to start the provider flow.
3. Complete provider authentication.
4. Return to the app after the provider finishes.
5. If the link does not start the expected provider, use the standard Sign in page instead.

Expected outcome: The direct link signs you in, or you fall back to a visible provider button or email method.

Use provider sign-in on mobile

1. Tap the provider button from the app.
2. Complete the native provider prompt, system sheet, or browser flow.
3. Do not close the flow while provider approval is still in progress.
4. If a page says You can close this window, close it and return to the app.
5. Reopen the app if it does not return automatically.

Expected outcome: The mobile app receives the completed provider session.

Fix wrong provider account

1. Open My Account after sign-in.
2. Confirm the email address.
3. If it is wrong, choose Sign Out.
4. Restart provider sign-in.
5. On the provider chooser, select the account that was invited or previously used.

Expected outcome: Missing Spaces or invites caused by the wrong provider account are resolved.

Provider Availability Reference

Provider	Common visible label	Notes
Google	Continue with Google	Available when Google sign-in is enabled. Mobile app environments may use native sign-in.
Apple	Continue with Apple	Available when Apple sign-in is enabled. Apple devices may use a native provider prompt.
Microsoft/Azure	Continue with Microsoft	Available when Microsoft/Azure sign-in is enabled and supported in the current environment.
Facebook	Continue with Facebook	Available only when Facebook sign-in is configured for the environment or direct provider link.

Troubleshooting

Provider button is missing

• Symptom: You expected Google, Apple, Microsoft, Azure, or Facebook, but the button is not shown.
• Cause: The provider may not be enabled, may not be supported on the current device, or may be hidden in an embedded/restricted environment.
• Resolution:
  1. Use Sign in with OTP if available.
  2. Use Sign in with password if your account has a password.
  3. Try the regular browser sign-in page instead of an embedded surface.
  4. Ask your admin which sign-in methods are supported.

Provider sign-in does not return to the app

• Symptom: The provider says sign-in is complete, but the app does not continue.
• Cause: Browser handoff, blocked cookies, private browsing, or interrupted redirects can stop the session from saving.
• Resolution:
  1. Return to the original app tab or installed app.
  2. Refresh once and check whether you are signed in.
  3. Retry in a normal browser window.
  4. Allow cookies and redirects for the app domain and provider domain.

Provider link sends you to Space start without signing in

• Symptom: A direct provider link opens Space start or sign-in instead of the expected provider flow.
• Cause: The provider name in the link may be unsupported or unavailable in the current environment.
• Resolution:
  1. Open the normal Sign in page.
  2. Choose a visible provider button.
  3. Use email verification-code sign-in if no provider button appears.

Spaces are missing after provider sign-in

• Symptom: You can sign in, but expected Spaces or invites are not visible.
• Cause: You selected a different provider account than the one invited or used before.
• Resolution:
  1. Open My Account and confirm the email.
  2. Sign out.
  3. Sign in again and select the correct provider account.
  4. Ask the Space owner/admin to confirm which email was invited.

Provider blocks the request

• Symptom: Google, Apple, Microsoft, or Facebook refuses the sign-in request.
• Cause: The provider account may be restricted by organization policy, consent rules, browser settings, or provider security checks.
• Resolution:
  1. Confirm you can sign in to the provider outside the app.
  2. Retry from a normal browser window.
  3. Ask your organization admin whether the app is allowed.
  4. Use email sign-in if your app supports it.

FAQ

Is Microsoft the same as Azure sign-in?

Many organizations use Microsoft sign-in through Azure. Use the Continue with Microsoft option shown in the app.

Should I create a new account if provider sign-in fails?

No. First confirm the correct provider account and supported sign-in method. Creating another account can separate your Spaces and invites.

Can I use a provider account and email verification code for the same email?

This depends on how your app environment is configured. If both methods work for the same email, confirm the signed-in email from My Account after sign-in.

Why does the provider return page tell me to close the window?

Some mobile or browser handoff flows finish in a separate window. The message means the provider flow has completed and you can return to the app.

Related topics

• Create an account and sign in securely
• Troubleshoot sign-in and invite issues
• Accept a Space invite
• Manage profile, password, and preferences