Account

Manage notifications and pending updates

Notifications and pending updates help you notice work that needs attention, such as invites, mentions, chat activity, reminders, assignments, or account-level updates. The exact notification types available can depend on Space settings and feature usage.

Before you start

You need access to the Space or item that generated the update.
Some notifications may depend on Space settings, account preferences, feature-specific behavior, network state, or device/browser notification permission.

How account access works

The app detects relevant updates for your account.
Some updates appear as badges, pending notification cards, or feature-specific unread counts.
The Notifications dialog groups task-change and overdue-task notifications into Unread, Saved, and All views.
Invites may appear before you fully join a Space.
Opening, marking as read, or saving the related item may clear or update the notification state.

Expected outcome: You can identify pending work and follow the correct path to act on it.

Review pending invites

Sign in with the account that received the invite.
Check for pending invite or notification prompts.
Open the invite.
Accept or decline based on whether you should join the Space.
If the invite is missing, ask the sender to confirm the email/account used.

Review unread notifications

Open the notification area from the app header when the notification icon or badge is available.
Use the Unread tab to review new task-change and overdue-task notifications.
Select a notification to open the related task when available.
Use Mark as read for one item or Mark all as read when you want to clear the visible unread batch.

Save a notification for later

Open Notifications.
Select the bookmark action on a notification.
Open the Saved tab to review saved notifications.
Select the saved bookmark action again when you want to remove it from Saved.

Review unread chat or activity updates

Look for badges or unread indicators near Chat or related app areas.
Open the relevant feature area.
Review unread channels, conversations, mentions, or activity.
Open the item to mark it as reviewed when supported.

Manage email notification preferences

Open your account menu.
Open Email Notifications.
Use All Email Notifications to turn the email group on or off.
When email notifications are enabled, choose whether to receive Task Assignments, Overdue, and Comments emails.
Select Done to save and close the dialog.

Troubleshoot missing updates

Confirm you are signed in to the expected account.
Confirm the active Space.
Search for the related item.
Check whether the item was archived, deleted, moved, or restricted.
Ask the sender or Space admin to confirm permissions.

Notification Types To Expect

Depending on enabled features, notifications may relate to:

Space invites.
Task changes shown in the Notifications dialog.
Overdue tasks shown in the Notifications dialog.
Chat messages and unread conversations.
Mentions or comments.
Task assignments or changes sent by email when enabled.
Reminder attention states.
Calendar or due-date activity.
Billing, access, or account updates.
Header notification area, badge, or pending notification prompt when available.
Notifications dialog from the app shell.
Account menu > Email Notifications for email preferences.
Account or invite-related prompts for pending Space invitations.
Feature-specific unread indicators, such as Chat or comments, when supported.

Controls and states

Control or area	What it does	Important states
Notification badge	Signals unread or pending updates.	No updates, unread updates, stale badge, hidden by permissions.
Notifications dialog	Lists task-change and overdue-task notifications.	Loading, unread, saved, all, empty, offline.
Unread tab	Shows notifications where read state is still unread.	Empty unread list, unread item, mark one read, mark all read.
Saved tab	Shows bookmarked notifications.	Empty saved list, saved item, remove from saved.
All tab	Shows all task-change and overdue-task notifications.	Empty list, read item, unread item, saved item.
Pending invite card	Lets invited users accept, decline, or review invite details.	Pending, accepted, declined, expired, revoked, wrong account.
Feature unread count	Shows unread activity in a product area.	Unread, read, muted/disabled, no access to source item.
Related item link	Opens the work item or Space that caused the update.	Opens successfully, no access, item archived/deleted, wrong Space.
Email Notifications dialog	Controls email notification preferences.	All on/off, task assignments, overdue, comments, offline save.

Notification event matrix

Event or preference	Where it appears	User action	Important notes
Task change notification	Notifications dialog	Open task, mark as read, save, remove from saved.	Hidden if the related task is unavailable or the change is not user-visible.
Overdue task	Notifications dialog	Review due date, open task, mark as read, save, remove from saved.	If the task was deleted, opening can open Recently Deleted when allowed.
Space invite	Pending invite or invite-related prompt	Accept, decline, or ask sender to resend.	Must match the signed-in account that received the invite.
Chat unread count	Chat entry or chat surface	Open Chat and review unread conversations.	Count can remain when another unread conversation exists.
Email task assignment	Email Notifications preference	Turn Task Assignments on/off.	Applies to assignment emails, not every in-app badge.
Email overdue	Email Notifications preference	Turn Overdue on/off.	Depends on due-date and notification processing.
Email comments	Email Notifications preference	Turn Comments on/off.	Applies to comment emails when supported for the related task.
Device/browser alerts	Device or browser notification permission	Enable permissions from the device/browser when prompted.	Browser and mobile permissions can block local or push notification display.

Empty, disabled, and error states

No notifications can mean there are no pending updates, not that notification delivery is broken.
No unread notifications, No saved notifications, and You have no notifications are normal empty states for the three notification views.
Offline state can prevent the Notifications dialog from refreshing.
A badge may remain when another unread item exists in the same area.
An invite may not appear if it was sent to a different account or was revoked.
Notification preferences, Space settings, and feature-specific behavior can affect which updates appear.

Troubleshooting

An invite did not appear

Symptom: Someone invited you, but you do not see the invite.
Cause: The invite may have been sent to a different account, expired, revoked, or blocked by access rules.
Resolution:
1. Confirm the email or login identity used for the invite.
2. Ask the sender to resend the invite.
3. Sign out and sign in with the invited account if needed.
4. Contact a Space admin if the invite still does not appear.

A badge does not clear

Symptom: A notification or unread badge remains after you open the related area.
Cause: Another unread item may remain, or the badge state may not have refreshed yet.
Resolution:
1. Review the related feature area for other unread items.
2. Refresh the app.
3. Report an issue if the badge remains with no visible unread items.

You did not receive an expected update

Symptom: You expected an update for a task, comment, reminder, or message, but nothing appeared.
Cause: Notification behavior may depend on ownership, membership, mentions, settings, permissions, notification preferences, or device/browser notification permission.
Resolution:
1. Confirm you have access to the related item.
2. Check whether you were assigned, mentioned, or included.
3. Review Email Notifications if the missing update should arrive by email.
4. Confirm device or browser notification permissions if the missing update should appear as an alert.
5. Ask the item owner to confirm the update was saved.

FAQ

Are notifications the same as reminders?

No. Reminders are scheduled follow-ups. Notifications are broader updates that can include messages, invites, mentions, task activity, and other account or Space changes.

Can I see notifications for work I cannot access?

No. Updates should respect permissions. Ask a Space owner or admin if you believe you should have access.