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Billing

Manage billing, plans, and usage

Billing is the place to review plan access, subscription status, usage limits, payment details, and billing-related support actions for your account or Space.

Use Billing when you need to:

  1. Check which plan is active.
  2. Review renewal, trial, cancellation, expiration, or payment-due status.
  3. Open Usage to understand feature limits.
  4. Start a free trial or choose a plan when plan cards are shown.
  5. Manage payment methods, invoices, billing address, and usage-based add-ons when those sections are available.
  6. Use Feedback to ask for a new feature or report a billing issue.

Terms you may see:

  • Plan controls which paid features and limits are available.
  • Subscription shows whether access is active, trialing, scheduled to cancel, canceled, expired, or payment due.
  • Usage shows the current count and limit for tracked features.
  • Payment details may include cards, billing address, pending invoices, upcoming invoices, and invoice history.
  • Billing provider determines where purchase, cancellation, and restore actions are handled. Web billing, App Store billing, and Google Play billing can show different actions.

Billing Articles

Before you start

  • You need permission to view or manage billing for the account or Space.
  • Checkout, payment method, invoice, and restore-purchase actions require internet access.
  • Some subscription actions are available only to the account owner, Space owner, or billing admin.
  • App Store and Google Play subscriptions may need to be managed through the store account that purchased them.

How billing and plan state work

  1. Open Plans & Billing from your account billing area.
  2. Review the current plan and subscription state.
  3. Open Usage when you need to understand a limit or a blocked paid feature.
  4. Choose the available action, such as Get Started, Get {name}, Change Plan, Cancel Subscription, Resume Subscription, Restart Subscription, Add New Card, Pay Now, Restore Purchase, or Manage Subscription.
  5. Complete any confirmation, checkout, payment, or provider step.
  6. Return to Billing and confirm the plan, payment, invoice, or usage state updates.

Expected outcome: You can identify the current billing state and know which action to take next.

The Billing page header shows:

  • Done: returns to the previous screen.
  • Plans & Billing: page title.
  • Feedback: opens billing-related support options on wider screens. On small screens, the icon may appear without the text label.
  • Ask for new feature: starts a feature request from the Feedback menu.
  • Report an issue: starts an issue report from the Feedback menu.
  • Account/avatar control: opens account actions when you are signed in, or Sign in / Sign up when no active account is available.

Loading and unavailable states

Billing can show these states:

  • A loading logo while billing data is being refreshed.
  • Looks like you’re offline. Please check your internet connection and try again. when the app has no network connection.
  • Billing not configured, Please contact support. when billing is not available for the current app setup.
  • A handoff message asking you to log in through the hosted web app when billing must be managed outside the current embedded view.

Browser billing

Browser billing can show:

  • Active subscription details.
  • Plan cards for available plans.
  • Monthly and yearly plan selectors when both intervals are available.
  • Currency selector when more than one billing currency is available.
  • Usage for current limits.
  • Pending invoice, upcoming invoice, payment method, billing address, add-on, and invoice-history sections when supported by the billing provider.

Installed mobile billing

Installed mobile billing can show:

  • App Store Plans or Google Play Plans.
  • Restore Purchase to sync a previous purchase.
  • Manage Subscription to open the store subscription management page.
  • Monthly and yearly store packages.
  • Store plan title, price, description, and feature list.
  • Purchase success, purchase failed, restore success, and restore failed messages.

Review your billing status

  1. Open Plans & Billing.
  2. Check whether an active subscription, trial, payment-due state, canceled state, or plan selector is shown.
  3. Open Usage if a feature limit is involved.
  4. Review payment, invoice, and billing address sections if they are shown.
  5. Use Feedback > Report an issue if the billing state does not match the purchase or plan you expect.

Understand why a paid feature is blocked

  1. Open Plans & Billing.
  2. Confirm the subscription is active or trialing.
  3. Select Usage and find the feature connected to the blocked action.
  4. Check whether the row is on, off, or unavailable.
  5. If usage is at the limit, reduce usage where possible or ask an owner/admin to choose a plan that supports the needed volume.
  6. Confirm your role allows the action, because Billing does not override item or Space permissions.

Contact support about billing

  1. Open Plans & Billing.
  2. Select Feedback.
  3. Choose Report an issue.
  4. Include the account email, Space name, plan name, billing action, invoice number if available, and the exact message shown.

Troubleshooting

Billing is not visible or actions are hidden

  • Symptom: You cannot open Billing, or expected billing controls are missing.
  • Cause: You may not have billing access, billing may not be configured, or the subscription may be managed by App Store or Google Play.
  • Resolution:
    1. Confirm you are signed in with the correct account.
    2. Ask the account owner, Space owner, or billing admin to review billing.
    3. If the subscription was purchased from App Store or Google Play, use Manage Subscription from that store account.
    4. If the page says billing is not configured, contact support.

Billing says you are offline

  • Symptom: Billing shows the offline message instead of plans or payment details.
  • Cause: Billing and checkout require internet access.
  • Resolution:
    1. Reconnect to the internet.
    2. Reopen or refresh Plans & Billing.
    3. Retry the action.

A plan changed but access did not update

  • Symptom: You upgraded, changed, restored, or resumed a subscription, but a paid feature is still unavailable.
  • Cause: Subscription data may still be syncing, the feature may have a separate usage limit, or your role may not allow the action.
  • Resolution:
    1. Refresh the app.
    2. Open Plans & Billing and confirm the subscription state.
    3. Open Usage and check the related limit.
    4. Confirm your role in the Space allows the action.
    5. Report the issue with the plan name, billing provider, and affected feature.

FAQ

Does Billing control permissions?

No. Billing controls plan availability and usage limits. Your role and item permissions still control what you can view, edit, create, or manage.

Why do I see different billing actions on mobile?

The installed app may use App Store or Google Play billing. Store-managed subscriptions use Restore Purchase and Manage Subscription instead of all web billing controls.

Does every account show payment methods and invoices?

No. Payment methods, billing address, pending invoices, upcoming invoices, and invoice history appear only when supported by the billing provider and when you have access to view them.